Shipping & Delivery

Prodigy Archery ships arrow systems, components and related products across Australia, with New Zealand shipping available where suitable.

Shipping options, costs and delivery timeframes are shown at checkout based on your order and location.

Order Processing

Orders are processed as quickly as possible.

Raw Pack and component orders are generally processed within 1 to 2 business days, depending on stock availability and order volume.

Pro Built Pack orders require additional preparation time before dispatch. This includes cutting, squaring, front-end installation, fletching and build checks where applicable.

Pro Built Pack orders are generally prepared within the stated build window, currently up to 5 business days before dispatch, unless otherwise shown on the product page.

During launch periods, product releases or high demand, processing times may increase.

Shipping Rates

Shipping rates are calculated at checkout.

Rates may vary depending on:

Order size
Product type
Packaging requirements
Delivery address
Carrier availability

Arrow orders may require protective packaging or tube-style shipping to help reduce the risk of damage in transit.

Australia Shipping

We ship across Australia.

Delivery timeframes vary depending on your location, carrier and parcel type.

Metro areas may receive orders faster than regional or remote areas. Once your order has been dispatched, delivery timing is handled by the carrier.

New Zealand Shipping

New Zealand shipping is available where suitable.

If NZ shipping does not appear correctly at checkout, contact us before placing your order and we can confirm available options.

Any duties, taxes, customs charges or import fees applied by your country are the customer’s responsibility.

Tracking

Tracking is provided where available.

Once your order has been dispatched, you will receive tracking details by email or SMS where supported.

Please allow time for tracking information to update after dispatch.

Mixed Orders

If your order includes both stocked components and Pro Built Pack items, the order may be shipped together once the Pro Built Pack is ready.

If you need part of an order urgently, contact us before placing the order to confirm whether split shipping is possible.

Additional shipping charges may apply for split shipments.

Incorrect Address

Please double check your shipping address before placing your order.

Prodigy Archery is not responsible for delays or failed delivery caused by incorrect or incomplete shipping information.

If an order is returned due to an incorrect address, reshipping costs may be charged before the order is sent again.

Delivery Delays

Delivery times can vary due to carrier delays, weather events, peak periods, remote delivery routes and public holidays.

Once an order has been dispatched, Prodigy Archery cannot control carrier delivery speed, but we will help where reasonable if tracking shows an issue.

Damaged Parcels

If your parcel arrives damaged, contact us as soon as possible.

Please keep the packaging and send clear photos of:

The outside packaging
The damaged area
The product condition
The shipping label if visible

This helps us assess the issue and raise a carrier enquiry if required.

Order Changes

If you need to change an order, contact us as soon as possible.

Changes may not be possible once an order has been packed, dispatched or started as a Pro Built Pack.

For Pro Built Pack orders, please confirm your configuration before ordering.

Need Help Before Ordering?

If you are unsure which arrow system, spine, point weight, build option or component setup suits your bow, contact Prodigy before placing your order.

It is better to confirm your setup first than to order the wrong configuration.